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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 04/21/2026 at 1:00 PM (EDT)
This session examines health insurance benefits design through a trust and communication lens, helping administrators balance rising costs with retention, engagement, and workforce expectations. Participants explore various benefits structures and how clear communication of what you do offer can protect trust during change.
This session examines health insurance benefits design through a trust and communication lens, helping administrators balance rising costs with retention, engagement, and workforce expectations. Participants explore various benefits structures and how clear communication of what you do offer can protect trust during change.
$i++ ?>Sarah Laughlin, SPHR-SCP, COPM-C
Director of Human Resources
Fuel Medical Group
Sarah has spent her 30+ year career in Human Resources with the objective of linking strategy and employee performance to help businesses achieve a goal driven culture. She has developed recruitment strategies, compensation and benefits structures, training programs, engagement surveys and solutions, performance management processes, employee relations and compliance plans for medical practices, in addition business sectors as higher education, apparel, and banking. Her background is further broadened by the 5 years she spent in the Air Force working on fighter jets. Sarah has written textbook chapters on HR, most recently in 2024 for the Audiology Practice Management Handbook with Brian Taylor and Robert Traynor. In addition to a Master’s Degree in Human Resources that kicked off her career, she has a random degree in Apparel Design from the Art Institute of Portland.
$i++ ?>William Coe
Executive Vice President - Partner, Employee Benefits Practice
USI Insurance
Will joined USI Insurance in 2013 as an Employee Benefits Consultant in the Portland, Oregon office. He serves as a consulting team leader for his employer clients and brings with him 30 years of industry experience with medium and large employer clients in both public and private sectors.
His substantial industry experience includes technology, manufacturing, transportation, healthcare, financial services, forest products, construction and professional services; as well as clients in many other industry segments.
Will’s career in employee benefits started at an insurance carrier where he was
a national account underwriter for over six years; during this time he focused on employer groups with 5,000+ employees. Capitalizing on that experience, he transitioned into employee benefits consulting, working as an underwriting consultant. This primarily included consulting for larger organizations with self-insured health plan risks.
Summary of experience includes working as a Senior National Accounts Underwriter at Standard Insurance Company, Underwriting Consultant at Mercer and Employee Benefits Consultant at McGriff, Seibels and Williams, Inc.Will is a licensed Life & Health advisor in all fifty states and the District of Columbia. He is a member of the National Association of Health Underwriters (NAHU) and serves on consulting advisory boards and councils for Regence Blue Cross Blue Shield of Oregon and United Healthcare.
Will earned his Bachelor of Science in Economics with a quantitative focus from Oregon State University.-
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Contains 3 Product(s)
This subscription provides you with unlimited access to every live and pre-recorded 2026 webinar for one low price. Consider it your VIP pass to the best ENT training in Otolaryngology! Price: Members: $499 | Non-Member: $549
Price: Members: $499 | Non-Members: $549
This subscription provides you with unlimited access to every live and pre-recorded 2026 webinar for one low price. Consider it your VIP pass to the best ENT training in Otolaryngology!**
HOW DOES IT WORK? Once you purchase the subscription, you will receive two emails. The first email will thank you for your order. The second email will be from webinars@askascent.org containing your unique Promo Code. Please save this code for future use. This will allow you to register for any webinar and order any recording from 2026 for $0.00.
You'll need to register for the webinars (located in the Community Calendar) and order the recordings (located in the Online Store) using your promo code.
**Subscription is only valid for webinars and recordings from the 2026 calendar year. The promo code is valid through 12/31/26 for the purchase of 2026 webinar recordings. NOT valid for AOA U training modules. If you have already purchased a webinar registration, you cannot be refunded retroactively for that purchase. **
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- Non-Member - $549
- Lifetime Member - $499
- Corporate Executive - $499
- Corporate - $499
- Professional - $499
- Community Admin - $499
- Coder - $499
- Retired - $499
- LMSuser - $549
- COPM-C Non Member - $549
- COPM Non Member - $549
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 04/08/2026 at 12:00 PM (EDT)
Administrative bottlenecks shouldn't delay patient care. Join your ASCENT peers for a real-world look at how Tandem uses AI-driven automation to transform ENT workflows. From PA submissions and appeals to enrollments and pharmacy coordination, Tandem seamlessly automates the end-to-end process in one place – all at no cost to practices. Discover how practices of all sizes are leveraging automation to reclaim staff hours, eliminate manual errors, and get patients started on therapy faster.
Administrative bottlenecks shouldn't delay patient care. Join your ASCENT peers for a real-world look at how Tandem uses AI-driven automation to transform ENT workflows.
From PA submissions and appeals to enrollments and pharmacy coordination, Tandem seamlessly automates the end-to-end process in one place – all at no cost to practices. Discover how practices of all sizes are leveraging automation to reclaim staff hours, eliminate manual errors, and get patients started on therapy faster.
$i++ ?>Bryson Martin
Tandem
Bryson works with healthcare providers of all sizes, training teams to use Tandem’s AI workflows to simplify medication access. In his spare time, Bryson enjoys discovering new music and staying active through running and exploring different parts of New York City.
$i++ ?>Elizabeth Yang
Tandem
Elizabeth partners closely with provider teams, societies, GPOs, and more to build relationships with Tandem and drive shared goals. Outside of work, she enjoys playing tennis with her twin sister and checking new destinations off her travel bucket list.
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Contains 3 Component(s)
All roles within a practice play an important role in delivering high quality hospitality to patients. Integrating hospitality into all roles in the practice can transform routine transactions into meaningful experiences that not only enhance patient satisfaction but also build long-term loyalty and trust. This course will help participants turn every interaction into an opportunity to provide high quality care through their hospitality.
All roles within a practice play an important role in delivering high quality hospitality to patients. Integrating hospitality into all roles in the practice can transform routine transactions into meaningful experiences that not only enhance patient satisfaction but also build long-term loyalty and trust. This course will help participants turn every interaction into an opportunity to provide high quality care through their hospitality.
Join this session to find out how to apply an elevated level of hospitality to your patients' experiences. You'll learn how to analyze patient communication styles and apply their preferences through your conversations and interactions which will improve patient satisfaction and quality of care.
$i++ ?>Zea Wintersong, SHRM-SCP
HR Program Lead
Audigy
Zea Wintersong, SHRM-SCP, has worn many hats throughout her career, from customer service to people management, and for the last 10 years as an HR Professional. Zea has a passion for making communication easier and helping everyone bring their best to work each day. She has been with Audigy since 2018 and has enjoyed helping practice owners drive business results through positive leadership and people management. Zea holds a BA from Portland State University, a certificate of Human Resources Management from the PSU School of Business and is a Senior Certified Professional of Human Resources through the Society for Human Resources Management (SHRM).
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- Non-Member - $239
- Lifetime Member - $179
- Corporate Executive - $179
- Corporate - $179
- Professional - $179
- Community Admin - Free!
- Coder - $179
- Retired - $179
- LMSuser - $239
- COPM-C Non Member - $239
- COPM Non Member - $239
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Contains 3 Component(s), Includes Credits
Selecting the right vendors is critical to maintaining HIPAA compliance and protecting patient data. In this session, we’ll walk you through best practices for vetting third-party vendors, identifying red flags, and ensuring Business Associate Agreements (BAAs) are in place. You’ll learn how to assess vendor risk, document compliance efforts, and build a more secure, trustworthy vendor network.
Selecting the right vendors is critical to maintaining HIPAA compliance and protecting patient data. In this session, we’ll walk you through best practices for vetting third-party vendors, identifying red flags, and ensuring Business Associate Agreements (BAAs) are in place. You’ll learn how to assess vendor risk, document compliance efforts, and build a more secure, trustworthy vendor network.
$i++ ?>Nicole Statley, CPCO, CPMA, CPC
Nicole Statley has spent the last 19 years in the healthcare management industry. She has been involved in a little bit of everything including clearinghouse management, medical billing, coding, auditing and compliance. She currently has Certified Professional Certificates in Compliance, Medical Auditing, and Coding. She is passionate about helping organizations to not only be compliant but to feel supported in their compliance efforts.
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- Non-Member - $239
- Lifetime Member - $179
- Corporate Executive - $179
- Corporate - $179
- Professional - $179
- Community Admin - $179
- Coder - $179
- Retired - $179
- LMSuser - $239
- COPM-C Non Member - $239
- COPM Non Member - $239
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Contains 2 Component(s) Recorded On: 12/17/2025
Join the Karl Storz team for a dynamic live procedure demonstration explaining the considerations of compact endoscopy equipment and software in the non-acute ORL space. This session will consider a range of instrumentation options tailored for various in-office procedures, highlighting how equipment adaptability and software options can streamline workflows, boost patient throughput, and impact patient/provider experience.
Join the Karl Storz team for a dynamic live procedure demonstration explaining the considerations of compact endoscopy equipment and software in the non-acute ORL space. This session will consider a range of instrumentation options tailored for various in-office procedures, highlighting how equipment adaptability and software options can streamline workflows, boost patient throughput, and impact patient/provider experience.
Attendees will gain insights into:
- Maximizing procedural efficiency with compact, multifunctional equipment
- Opportunities for reimbursement expansion while minimizing capital investment
- Best practices and options for procedural content management
The webinar will begin with a 30–45 minute live demo and presentation, followed by an interactive Q&A session to address specific questions.
$i++ ?>Samantha Elder, MBID
Marketing Manager for Non-Acute Enterprise Solutions
KARL STORZ
With a background spanning multiple levels of care—including operating rooms, reprocessing departments, specialty clinics, ICUs, emergency rooms, and rehabilitation centers—Samantha brings a comprehensive perspective to the evolving landscape of procedural care. As procedures continue to shift from acute care settings to non-acute environments such as private practices and outpatient clinics, Samantha has been at the forefront of understanding the technical and operational demands of these transitions. Her work focuses on how integrated hardware and software solutions can streamline workflows, enhance procedural efficiency and patient experience, and support scalable care delivery in decentralized settings.
$i++ ?>Johnny Padilla
Pricipal Marketing Manager ORL
KARL STORZ
With 17 years of dedicated experience in the ENT field, Johnny brings a deep understanding of the unique challenges and opportunities within otolaryngology practices. Over the course of his career, Johnny has played a pivotal role in the development of endoscopic tools, ensuring these tools meet the evolving needs of ENT offices and clinics. Johnny’s expertise extends to endoscopic video solutions designed specifically for the office and clinic environment, enabling clinicians to deliver high-quality care with efficiency and precision. Guided by the principles of the Quadruple Aim—better patient outcomes, enhanced clinician experience, reduced costs, and patient-centric care— Johnny champions solutions that drive value across the continuum of ENT care.
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- Non-Member - Free!
- Lifetime Member - Free!
- Corporate Executive - Free!
- Corporate - Free!
- Professional - Free!
- Community Admin - Free!
- Coder - Free!
- Retired - Free!
- LMSuser - Free!
- COPM-C Non Member - Free!
- COPM Non Member - Free!
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Contains 3 Component(s), Includes Credits Recorded On: 12/09/2025
Join Kim for the annual coding update webinar which will cover what's new for ENT in Current Procedural Terminology for procedures and other services as well as diagnosis (ICD-10-CM) codes. OHT (other hot topics!) include how to reduce denials for nasal endoscopy (31231) and endoscopic sinus debridement (31237), accurate coding for intranasal cryotherapy and radiofrequency procedures as well as nasal swell bodies, and tips on when to use modifier 25. Bonus: Sign up for the webinar and you can submit a coding question for Kim to answer during the webinar!
***Please make sure to register on Zoom in the Contents tab after purchasing!***
Join Kim for the annual coding update webinar which will cover what's new for ENT in Current Procedural Terminology for procedures and other services as well as diagnosis (ICD-10-CM) codes. OHT (other hot topics!) include how to reduce denials for nasal endoscopy (31231) and endoscopic sinus debridement (31237), accurate coding for intranasal cryotherapy and radiofrequency procedures as well as nasal swell bodies, tips on when to use modifier 25, and the new hearing aid CPT code. Bonus: Sign up for the webinar and you can submit a coding question for Kim to answer during the webinar!
$i++ ?>Kim Pollock, RN, MBA, CPC
Kim is a nationally recognized physician practice management and coding consultant who has worked in otolaryngology for...well, let's just say a long time! Her background is ENT nursing which provides her the ability to understand both the clinical and business attributes of an ENT practice. Kim was the Administrator for the Department of Otorhinolaryngology at UT Southwestern when she joined the AOA, now ASCENT. She spent 25 years as a consultant with KarenZupko & Associates, Inc. where she helped several practices improve their processes and revenue cycle. Kim also taught practice management, coding, and reimbursement courses for many physician specialty societies, including the AAOHNS, over the years. Kim's energetic and engaging teaching style makes her a sought-after consultant and educator. She and Cheyenne Brinson (BrinsonAnderson Consulting) are pleased to be Revenue Cycle Advisors for Fuel Medical.
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Register
- Non-Member - $239
- Lifetime Member - $179
- Corporate Executive - $179
- Corporate - $179
- Professional - $179
- Community Admin - $179
- Coder - $179
- Retired - $179
- LMSuser - $239
- COPM-C Non Member - $239
- COPM Non Member - $239
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Contains 18 Product(s)
This subscription provides you with unlimited access to every live and pre-recorded 2025 webinar for one low price. Consider it your VIP pass to the best ENT training in Otolaryngology! Price: Members: $499 | Non-Member: $549
Price: Members: $499 | Non-Members: $549
This subscription provides you with unlimited access to every live and pre-recorded 2025 webinar for one low price. Consider it your VIP pass to the best ENT training in Otolaryngology!**
HOW DOES IT WORK? Once you purchase the subscription, you will receive two emails. The first email will thank you for your order. The second email will be from webinars@askascent.org containing your unique Promo Code. Please save this code for future use. This will allow you to register for any webinar and order any recording from 2025 for $0.00.
You'll need to register for the webinars (located in the Community Calendar) and order the recordings (located in the Online Store) using your promo code.
**Subscription is only valid for webinars and recordings from the 2025 calendar year. The promo code is valid through 12/31/25 for the purchase of 2025 webinar recordings. NOT valid for AOA U training modules. If you have already purchased a webinar registration, you cannot be refunded retroactively for that purchase. **
-
Register
- Non-Member - $549
- Lifetime Member - $499
- Corporate Executive - $499
- Corporate - $499
- Professional - $499
- Community Admin - $499
- Coder - $499
- Retired - $499
- LMSuser - $549
- COPM-C Non Member - $549
- COPM Non Member - $549
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Contains 1 Component(s)
The ASCENT benchmarking and productivity report is designed to deliver benchmarking data for ENT practices. It provides comprehensive metrics related to overall practice performance, including provider production, compensation, operating costs, and support staffing. The report focuses on benchmarks specific to ENT practices and associated subspecialties commonly included within these practices.
The ASCENT benchmarking and productivity report is designed to deliver benchmarking data for ENT practices. It provides comprehensive metrics related to overall practice performance, including provider production, compensation, operating costs, and support staffing. The report focuses on benchmarks specific to ENT practices and associated subspecialties commonly included within these practices.
These results are copyrighted, and this copy is not for duplication or distribution beyond the intended users within your organization. Further distribution without explicit written permission from the ASCENT Board of Directors is strictly forbidden. We hope you will use this information to enhance your organization and with care in a manner respecting the copyrighted product. If you have any questions about the survey, please let us know how we may assist. We are proud to offer this valuable tool and hope you find it as valuable as we do.
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Register
- Non-Member - $599
- Lifetime Member - $499
- Corporate Executive - $499
- Corporate - $499
- Professional - $499
- Community Admin - $499
- Coder - $499
- Retired - $499
- LMSuser - $599
- COPM-C Non Member - $599
- COPM Non Member - $599
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Contains 3 Component(s), Includes Credits Recorded On: 12/03/2025
Unlock the power of data in healthcare. Dive into the essentials of data curation and learn how to use raw data for valuable insights and impactful healthcare decisions. Dynamic strategies for collecting, organizing, normalizing, and optimizing data can improve accuracy, revenue, workflows, and patient outcomes. Discover how your data can springboard your organization into modernization in a datahungry world. Mastering data curation can elevate patient care and propel your organization forward.
***Please make sure to register on Zoom in the Contents tab after purchasing!***
Unlock the power of data in healthcare. Dive into the essentials of data curation and learn how to use raw data for valuable insights and impactful healthcare decisions. Dynamic strategies for collecting, organizing, normalizing, and optimizing data can improve accuracy, revenue, workflows, and patient outcomes. Discover how your data can springboard your organization into modernization in a datahungry world. Mastering data curation can elevate patient care and propel your organization forward.
$i++ ?>Adele Allison
As a strategic healthcare consultant, Adele Allison is a leading subject matter expert on healthcare data, value, and economics, providing management consulting services to payers and providers, and is dedicated to improving the delivery and administration of healthcare in terms of clinical, financial, and patient health outcomes. Having served as the co-chair of the HHS ONC Beacon-EHR Vendor Affinity Group, Adele served three years on the federal Workgroup for Electronic Data Interchange (WEDI) board of directors and is co-chair for the WEDI Payment Models Workgroup. Adele has 30 years of healthcare experience spanning matters of health IT and related legislation/regulations. A published author, Adele is a member of the University of Alabama at Birmingham’s (UAB) health informatics advisory board on curriculum development and served on UAB’s HITECH Committee for health IT curriculum development under an ONC grant; was program director for the CHIME’s CIO and CISO member boot camps; teaches policy and technology matters to HRSA grantees for the Georgia Health Policy Center; and is past president of the Alabama Chapter of HIMSS.
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- Non-Member - $239
- Lifetime Member - $179
- Corporate Executive - $179
- Corporate - $179
- Professional - $179
- Community Admin - $179
- Coder - $179
- Retired - $179
- LMSuser - $239
- COPM-C Non Member - $239
- COPM Non Member - $239
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