Learn from experience: the process and outcomes when the audiology team at TJUH restructured their office.

Selecting the right vendors is critical to maintaining HIPAA compliance and protecting patient data. In this session, we’ll walk you through best practices for vetting third-party vendors, identifying red flags, and ensuring Business Associate Agreements (BAAs) are in place. You’ll learn how to assess vendor risk, document compliance efforts, and build a more secure, trustworthy vendor network.

All roles within a practice play an important role in delivering high quality hospitality to patients. Integrating hospitality into all roles in the practice can transform routine transactions into meaningful experiences that not only enhance patient satisfaction but also build long-term loyalty and trust. This course will help participants turn every interaction into an opportunity to provide high quality care through their hospitality.

Join this session to find out how to apply an elevated level of hospitality to your patients' experiences. You'll learn how to analyze patient communication styles and apply their preferences through your conversations and interactions which will improve patient satisfaction and quality of care.