***Please make sure to register on Zoom in the Contents tab after purchasing!***

The Department of Otolaryngology is an ENT practice within an academic healthcare setting.  The department leadership team uses patient-satisfaction survey comments to identify process improvement areas within the clinic.  One area that we routinely receive comments is the staff and patient interaction.  We used those comments to help educate the staff on how their attitudes and body language during those interactions shape the entire patient experience. 

Webinar Learning Objectives

• Discuss how communication with patients extends beyond verbal communication
• Discuss consideration for interacting with patients with patients with hearing impairment, language barriers, or different age groups
• Provide tips on how leaders can use patient feedback as a training tool

Price: Members: $499 | Non-Members: $549

This subscription provides you with unlimited access to every live and pre-recorded 2025 webinar for one low price. Consider it your VIP pass to the best ENT training in Otolaryngology!**

HOW DOES IT WORK? Once you purchase the subscription, you will receive two emails.  The first email will thank you for your order.  The second email will be from webinars@askascent.org containing your unique Promo Code. Please save this code for future use.  This will allow you to register for any webinar and order any recording from 2025 for $0.00. 

You'll need to register for the webinars (located in the Community Calendar) and order the recordings (located in the Online Store) using your promo code.

**Subscription is only valid for webinars and recordings from the 2025 calendar year. The promo code is valid through 12/31/25 for the purchase of 2025 webinar recordings. NOT valid for AOA U training modules. If you have already purchased a webinar registration, you cannot be refunded retroactively for that purchase. **

***Please make sure to register on Zoom in the Contents tab after purchasing!***

Join Kim for the annual coding update webinar which will cover what's new for ENT in Current Procedural Terminology(R) for procedures and other services as well as diagnosis (ICD-10-CM) codes. OHT (other hot topics) include how to reduce denials for nasal endoscopy (31231) and endoscopic sinus debridement (31237), accurate coding for intranasal cryotherapy and radiofrequency procedures as well as nasal swell bodies, and tips on when to use modifier 25.  Bonus: Sign up for the webinar and you can submit a coding question for Kim to answer during the webinar! 

Price: Members: $399 | Non-Members: $499

This subscription provides you with unlimited access to every live and pre-recorded 2024 webinar for one low price. Consider it your VIP pass to the best ENT training in Otolaryngology!**

HOW DOES IT WORK? Once you purchase the subscription, you will receive two emails.  The first email will thank you for your order.  The second email will be from webinars@askascent.org containing your unique Promo Code. Please save this code for future use.  This will allow you to register for any webinar and order any recording from 2024 for $0.00. 

You'll need to register for the webinars (located in the Community Calendar) and order the recordings (located in the Online Store) using your promo code.

**Subscription is only valid for webinars and recordings from the 2024 calendar year. The promo code is valid through 12/31/24 for the purchase of 2024 webinar recordings. NOT valid for AOA U training modules. If you have already purchased a webinar registration, you cannot be refunded retroactively for that purchase. **

***Please make sure to register on Zoom in the Contents tab after purchasing!***

Data is at the heart of every healthcare decision, from patients choosing providers to care delivery and medical research to data-driven reimbursement.  However, data without structure and context is just noise.  Armed with the essentials of proper data curation practices, leaders can target and transform vast, disparate information into meaningful insights, outcomes, and efficiencies.  Explore how harnessing high-integrity data can be the key to modernizing your practice for the future.  Investigate pressing issues, opportunities, and best practices associated with data-driven healthcare.

2024 ASCENT RESOURCE MANUAL

The 2024 Resource Manual has content specific to otolaryngology practice management to help you and your practice with daily operations. Not only can you use its information to study for the COPM/COPM-C Exam, but this manual can also be used as a comprehensive resource guide to help your practice run more efficiently and effectively.

Being that this is an electronic file that cannot be returned, ASCENT will not grant refunds after purchase.

***Please make sure to register on Zoom in the Contents tab after purchasing!***

Healthcare professionals are on the frontlines daily, facing intense pressure, long hours, and emotional demands that often lead to burnout. Dedicating their lives to caring for others is usually done at the expense of their well-being.  Explore the causes of burnout in healthcare settings and provide effective self-care techniques to help healthcare workers regain balance, resilience, and well-being.  By introducing practical strategies that reduce stress, improve mental health, and foster a sustainable work-life balance, this session will equip you with actionable advice for the unique challenges of prioritizing your well-being while continuing to provide compassionate care to your staff and patients.

***Please make sure to register on Zoom in the Contents tab after purchasing!***

Medical practices are not currently visible on social media even though their target market spends many hours per week scrolling posts and ads. Whether physicians are looking for more leads or want to set themselves apart from their competitors, the ‘Social Media Awareness Prescription for Clinics’ is a streamlined 3-step, done-for-you, automated process that will bring in the right patients and skyrocket visibility in your community.

Administrator Support Community for ENT (ASCENT) is proud to publish the results of the 2024 Socio-Economic Survey. The 2024 Report is based on 2023 data provided by ENT practice administrators from across the United States. The ASCENT survey is an exceptional tool for practices to use when negotiating, budgeting and managing an otolaryngology practice. This year’s survey represents the collective information from 31 practices, 576 Providers.

These results are copyrighted, and this copy is not for duplication or distribution beyond the intended users within your organization. Further distribution without explicit written permission from the ASCENT Board of Directors is strictly forbidden. We hope you will use this information to enhance your organization and with care in a manner respecting the copyrighted product. If you have any questions about the survey, please let us know how we may assist. We are proud to offer this valuable tool and hope you find it as valuable as we do.

This module consists of a presentation and a post-test. Upon adequate completion, you will receive a certificate.