2025 Webinar & Recording Subscription
-
Register
- Non-Member - $549
- Lifetime Member - $499
- Corporate Executive - $499
- Corporate - $499
- Professional - $499
- Community Admin - $499
- Coder - $499
- Retired - $499
- LMSuser - $549
- COPM-C Non Member - $549
- COPM Non Member - $549
Price: Members: $499 | Non-Members: $549
This subscription provides you with unlimited access to every live and pre-recorded 2025 webinar for one low price. Consider it your VIP pass to the best ENT training in Otolaryngology!**
HOW DOES IT WORK? Once you purchase the subscription, you will receive two emails. The first email will thank you for your order. The second email will be from webinars@askascent.org containing your unique Promo Code. Please save this code for future use. This will allow you to register for any webinar and order any recording from 2025 for $0.00.
You'll need to register for the webinars (located in the Community Calendar) and order the recordings (located in the Online Store) using your promo code.
**Subscription is only valid for webinars and recordings from the 2025 calendar year. The promo code is valid through 12/31/25 for the purchase of 2025 webinar recordings. NOT valid for AOA U training modules. If you have already purchased a webinar registration, you cannot be refunded retroactively for that purchase. **
-
Contains 3 Component(s), Includes Credits
The Department of Otolaryngology is an ENT practice within an academic healthcare setting. The department leadership team uses patient-satisfaction survey comments to identify process improvement areas within the clinic. One area that we routinely receive comments is the staff and patient interaction. We used those comments to help educate the staff on how their attitudes and body language during those interactions shape the entire patient experience. Webinar Learning Objectives • Discuss how communication with patients extends beyond verbal communication • Discuss consideration for interacting with patients with patients with hearing impairment, language barriers, or different age groups • Provide tips on how leaders can use patient feedback as a training tool
***Please make sure to register on Zoom in the Contents tab after purchasing!***
The Department of Otolaryngology is an ENT practice within an academic healthcare setting. The department leadership team uses patient-satisfaction survey comments to identify process improvement areas within the clinic. One area that we routinely receive comments is the staff and patient interaction. We used those comments to help educate the staff on how their attitudes and body language during those interactions shape the entire patient experience.
Webinar Learning Objectives
- Discuss how communication with patients extends beyond verbal communication
- Discuss consideration for interacting with patients with patients with hearing impairment, language barriers, or different age groups
- Provide tips on how leaders can use patient feedback as a training tool
Charlene Kesee
DBA, FACHE, FACMPE
UT Southwestern Medical Center
Dr. Charlene Kesee is the clinical department administrator at the University of Texas Southwestern Medical Center in Dallas, Texas. She is currently the senior administrative leader for the Department of Otolaryngology – Head & Neck Surgery, with nearly 90 surgeons, audiologists, and speech language pathologists treating adult and pediatric patients. She has more than 30 years of experience in healthcare administration in various roles. She is also an Adjunct Assistant Professor at the University of North Texas Health Science Center, teaching courses in the Masters of Health Administration program.
Dr. Kesee is a veteran of the US Air Force, with 8 years in direct patient care as a paramedic and medical readiness instructor. She holds a doctorate in business administration as well as a Masters in Health Administration and Masters in Business Administration. She is board certified as a Fellow of the American College of Healthcare Executives and a Fellow of the American College of Medical Practice Executives. She also holds the COPM designation.
