2025-06-18 Patient Etiquette: Where's Your Manners?

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Good manners lead to a more engaged patient, a crucial measure of health value. Harmonizing the provider-patient relationship with some simple behaviors is a critical element impacting reimbursement, public ratings, and overall perception of quality. Explore the issues of unforeseen discourtesies and discover etiquette considerations that can strengthen your practice's rapport with patients and make you a master of patient engagement.


Adele Allison

As a strategic healthcare consultant, Adele Allison is a leading subject matter expert on healthcare data, value, and economics, providing management consulting services to payers and providers, and is dedicated to improving the delivery and administration of healthcare in terms of clinical, financial, and patient health outcomes. Having served as the co-chair of the HHS ONC Beacon-EHR Vendor Affinity Group, Adele served three years on the federal Workgroup for Electronic Data Interchange (WEDI) board of directors and is co-chair for the WEDI Payment Models Workgroup.  Adele has 30 years of healthcare experience spanning matters of health IT and related legislation/regulations.  A published author, Adele is a member of the University of Alabama at Birmingham’s (UAB) health informatics advisory board on curriculum development and served on UAB’s HITECH Committee for health IT curriculum development under an ONC grant; was program director for the CHIME’s CIO and CISO member boot camps; teaches policy and technology matters to HRSA grantees for the Georgia Health Policy Center; and is past president of the Alabama Chapter of HIMSS.

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