2025-01-22 Effective Communication Styles: How Attitude and Body Language Can Shape Communication with Patients

Dr. Charlene Kesee is the clinical department administrator at the University of Texas Southwestern Medical Center in Dallas, Texas.    She is currently the senior administrative leader for the Department of Otolaryngology – Head & Neck Surgery, with nearly 90 surgeons, audiologists, and speech language pathologists treating adult and pediatric patients.  She has more than 30 years of experience in healthcare administration in various roles.  She is also an Adjunct Assistant Professor at the University of North Texas Health Science Center, teaching courses in the Masters of Health Administration program.

Dr. Kesee is a veteran of the US Air Force, with 8 years in direct patient care as a paramedic and medical readiness instructor.  She holds a doctorate in business administration as well as a Masters in Health Administration and Masters in Business Administration. She is board certified as a Fellow of the American College of Healthcare Executives and a Fellow of the American College of Medical Practice Executives.  She also holds the COPM designation.